CONSUMER BILLING ASSISTANCE
Hello,
You may recognise us under our brand names of UKCreditRatings.com, Myukcreditreport.co.uk, or studentcreditchecker.com
We provide a range of Financial Monitoring services to customers, including Dark Web Monitoring, Access to your credit report and credit score, the opportunity to correct errors within your credit file that may be affecting your ability to obtain credit, exclusive members perks, and a one-to-one credit review with one of our credit experts. You can log into your account here.
Our service starts with an initial free trial period (normally for fourteen days) that you will have applied for online, unless you contact us to cancel your account, our service will then extend to a regular monthly subscription cost which will appear on your bank statement each month.
If you no longer need the service and wish to cancel, then please call us directly on 0161 250 7700 Monday to Friday 8:30am - 6:00pm, you can also send an email to info@ukcreditratings.com, or live chat with us online at ukcreditratings.com.
If you wish to request a refund of your subscription charges, please contact us directly. Making a direct request to your bank or card provider, including asking for a chargeback, can sometimes result in unnecessary delays and carries the risk of a genuine claim being denied.
Our initial free trial period can last up to 30 days, we are all spending more time online, so it’s not unusual for some customers to forget they signed up to our service some weeks ago. Please contact us directly and we’ll explain how and when you may have signed up to our service. If you want to cancel, just let us know and we’ll action this immediately for you.
On occasion, a friend or family member may have used your payment card to sign up to our service, or they may have used their own card as part of a joint bank account, there are several reasons why you may not recognise the charges on your statement, please contact us and we will investigate further.
All customers are required to complete an online application process and agree to our terms through a series of tick boxes, any payment or card details must be entered manually on our sign-up page as part of our ongoing subscription and validation process, all customers will be sent a welcome email confirming the expiry date of the free trial period and the monthly subscription cost thereafter. Please check your spam box or call us if you do not recall signing up to our service or receiving any emails from us.
We are available Monday to Friday 8:30am - 6:00pm, emails are normally answered within 24 working hours, please contact one of our team through one of the following options:
Telephone - 0161 250 7700
Email - info@ukcreditratings.com
Live chat - www.ukcreditratings.com
SMS - 07445 877443 (text messages only - not voice calls)
Whats App - 07723 440559 (text messages only - not voice calls)
Piccadilly House, Suite 606, 49 Piccadilly, Manchester M1 2AP